PDFMorpher

Refund Policy

Last updated: October 19, 2026

This policy covers refunds and cancellations for PDFMorpher Pro and Team subscriptions, sold by Nexora Labs LLC. If a paid plan isn't right for you, you can get your money back.

14-day money-back guarantee

If you ask for a refund within 14 days of a charge, we will refund that charge in full, no questions asked. This applies to:

A refunded subscription ends when the refund is issued.

How to request a refund

Email [support@your-domain.com] from the address you used at checkout, or include your Stripe receipt number (you can find it in your receipt email or under "Manage billing" in your dashboard). We confirm within 2 business days. Refunds go back to your original payment method through Stripe and usually appear within 5-10 business days, depending on your bank.

Cancelling

You can cancel at any time, without contacting us: open your dashboard, choose "Manage billing" and cancel your plan in the Stripe Customer Portal. This stops all future renewals. Your plan stays active until the end of the period you already paid for, and you won't be charged again. Cancelling does not by itself refund the current period; ask for a refund as described above if you are within 14 days of the charge.

After 14 days

Charges older than 14 days are not refundable, including for partly used monthly or yearly periods, except where the law requires otherwise or if the Service was unavailable for a significant part of the period because of a fault on our side.

Your statutory rights

This policy does not affect any rights you have under consumer law where you live. If you are in the EU or UK, you have at least these rights in addition to the guarantee above.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve it faster, and disputes may delay your refund.

Contact

Nexora Labs LLC, [Registered business address]. Email: [support@your-domain.com]